The design of personal vaporizers has improved dramatically over the past several years, but it has not yet reached a point where batteries and atomizers will last for extended periods. Components should be considered as consumable and disposable, and part of the cost of electronic cigarette use is the continual replacement of worn-out components.

If you read the information available everywhere on the internet, you will find that the life of the unit is highly dependent on proper use and care. A unit which is used incorrectly may "die" in as little as a week, while a properly cared for unit should last at least 3-6 weeks, and may last 4 months or longer.

For this reason, our warranty is designed to make sure you receive a properly functioning unit that is not dead-on-arrival or shortly thereafter. It is your responsibility to learn how to use and care for your electronic cigarette and take the necessary steps to maintain it.

All the necessary information can be found at the e-cig-info.org website, and at many of the other electronic cigarette forum and information websites.

ATOMIZERS AND BATTERIES

Atomizers and batteries are unconditionally guaranteed for 15 days from the date of delivery. Simply notify us via e-mail and return the product for a free replacement or full refund. Atomizers and batteries are conditionally guaranteed for 30 days from the date of delivery. If the component is returned to us and our inspection determines that the unit failed for reasons other than improper use and maintenance, we will promptly send a free replacement.

CONSUMABLES

Cartridges and liquids are consumables, and are non-returnable for health and safety reasons. Check the package and container seals carefully before opening, and if you believe you may have received contaminated products, please notify us immediately.

CHARGERS

Chargers are covered by a 60 day warranty. If your charger should fail simply return it for a free replacement or refund.

KITS

The conditions listed above apply to the individual components of all kits. In addition, if you are not fully satisifed with any kit, return the entire kit along with all original packaging within 15 days of the date you receive it for a full refund of your purchase price. If a free shipping option was chosen during purchase, a shipping charge of $4.99 may be deducted from your refund.

TO CLAIM A WARRANTY REPLACEMENT OR REFUND

A warranty card is included in all kits we sell. If you need a warranty card for any reason you can find one here. All warranty returns should be mailed to:

Randall Fox, Manager
Liberty E C Returns
5245 Vista Blvd
F-3 #183
Sparks, NV 89436

In the past, we have sent out replacement parts immediately in exchange for a promise to return the defective parts. Due to low follow-through on the promise (less than 30% of the parts were ever returned), we have had to begin strict adherence to our warranty policy. We will now send out replacements only after receiving the defective components. We apologize for the inconvenience, but we had to make a choice between raising our prices or enforcing our warranty policy. We hope you'll agree that enforcing the policy makes more sense.